Join us for an amazing peer-to-peer learning opportunity that highlights STEM lessons and activities taking place in our classrooms in southeast Minnesota that you can replicate immediately in your classrooms!

SSC is excited to host a FREE regional Community of Practice for those in southeast minnesota working as a school nurse professionals! Join us for a day with your job-alike peer groups with facilitated discussion and continuing education opportunities.

This opportunity is made possible through COVID-19 Public Health Workforce supplemental funding from the Centers for Disease Control and Prevention (CDC), administered by the Minnesota Department of Health (MDH).

Join us for an opportunity to connect with other like-minded professionals (school social workers, school counselors, etc.) to discuss relevant topics to our day-to-day work.

This opportunity is being provided at no cost to participants through grant funding received from the Minnesota Department of Health.

SSC has opened up its Superintendent Advisory Committee meetings to all member district superintendents in our region. These meetings are an opportunity for SE MN superintendents to learn more about and provide input on SSC's programs and services, communicate ways in which SSC can support their district, and network with peers. These meetings will take place four times per year at SSC. There will be no charge to attend, lunch and refreshments will be served, and attendees will be reimbursed for their mileage.

Upcoming Meeting Dates:

April 25th (Lunch at 11:30, Meeting starts at Noon)

SSC is excited to welcome back Rick Olson to SE MN to facilitate a full day of customer service training for our education, local government, and non-profit organization members. Rick provided customer service professional development for our members in the past and received rave reviews. Rick will be facilitating the "10 Commitments of an Internal Service Professional" from 8:30 to 11:00 AM, and "Out of This World Customer Service" from 12:15 to 2:45 PM, at SSC. Individuals may register for one or both sessions.

Lunch and refreshments will be provided for Individuals participating in both sessions.

To register for both sessions, please choose the "Both Sessions" rate when registering.

To register for the "10 Commitments of an Internal Service Professional" session ONLY (9:00 - 11:30 AM), please choose the "Single Session" rate when registering.

To register for the "Out of this World Customer Service" session ONLY (12:15 - 2:45 PM), please scroll down to the next listing and click register.

10 Commitments of an Internal Service Professional - 9:00 - 11:30 AM

Great service does not begin when the first customer walks through the door. Great service always begins internally. In fact, your customers can tell if you like each other. If they sense you don’t, they will take their business somewhere else. The most effective organizations have adopted strong internal service commitments. In this session, Rick Olson will go in depth on the 10 most impactful service commitments. You have full permission to use these commitments in your workplace when you return to work.

Out of This World Customer Service - 12:15 - 2:45 PM

America says customer service is the worst ever. How can you turn it around and give outstanding service? Rick Olson is a nationally known customer service expert, author, and professional speaker. His clients include: Marriott, Red Cross, Pacific Life, Washington Redskins, UPS, IBM, 3M, American Banking Association, USDA, The Department of Treasury, and numerous others. He has spoken in all 50 states and addressed over 1,000,000 people. His speaking style is very engaging with plenty of humor.

In this presentation, Rick will take you behind the scenes to see how the most admired service companies give Out of This World Customer Service. You will leave with lots of ideas on how to take your customer service to the highest level. Rick will share 10 commitments that ensure that great service is given to every customer.

Registration Rates:

SSC Member Rate Both Sessions: $219.00/person

SSC Member Rate One Session: $109.00/person

Non Member Rate Both Sessions: $229.00/person

Non Member Rate One Session: $119.00/person

Rick Olson is considered one of the foremost communicators in the business world. He has spoken to over 1,000,000 people worldwide. He has worked with government agencies in Washington DC and leaders on four different continents. His diverse talents have allowed him to speak to crowds as large as 40,000 and work with select executive teams.

Rick Olson Seminars was founded in 1992 for the express purpose of elevating organizations through people development. Rick has spoken in all 50 states, presenting convention keynotes, training staff and management personnel, and consulting companies through times of change. He has often been ranked the number one speaker at conventions. Companies frequently invite him back over and over to work with their employees.

SSC is excited to welcome back Rick Olson to SE MN to facilitate a full day of customer service training for our education, local government, and non-profit organization members. Rick provided customer service professional development for our members in the past and received rave reviews. Rick will be facilitating the "10 Commitments of an Internal Service Professional" from 8:30 to 11:00 AM, and "Out of This World Customer Service" from 12:15 to 2:45 PM, at SSC. Individuals may register for one or both sessions.

Lunch and refreshments will be provided for Individuals participating in both sessions.

To register for both sessions, please scroll up to the Outstanding Customer Service Event above this listing and click register. When registering, select the Both Sessions rate.

To register for the "Out of this World Customer Service" session ONLY (12:15 - 2:45 PM), please click register below.

10 Commitments of an Internal Service Professional - 9:00 - 11:30 AM

Great service does not begin when the first customer walks through the door. Great service always begins internally. In fact, your customers can tell if you like each other. If they sense you don’t, they will take their business somewhere else. The most effective organizations have adopted strong internal service commitments. In this session, Rick Olson will go in depth on the 10 most impactful service commitments. You have full permission to use these commitments in your workplace when you return to work.

Out of This World Customer Service - 12:15 - 2:45 PM

America says customer service is the worst ever. How can you turn it around and give outstanding service? Rick Olson is a nationally known customer service expert, author, and professional speaker. His clients include: Marriott, Red Cross, Pacific Life, Washington Redskins, UPS, IBM, 3M, American Banking Association, USDA, The Department of Treasury, and numerous others. He has spoken in all 50 states and addressed over 1,000,000 people. His speaking style is very engaging with plenty of humor.

In this presentation, Rick will take you behind the scenes to see how the most admired service companies give Out of This World Customer Service. You will leave with lots of ideas on how to take your customer service to the highest level. Rick will share 10 commitments that ensure that great service is given to every customer.

Rick Olson is considered one of the foremost communicators in the business world. He has spoken to over 1,000,000 people worldwide. He has worked with government agencies in Washington DC and leaders on four different continents. His diverse talents have allowed him to speak to crowds as large as 40,000 and work with select executive teams.

Rick Olson Seminars was founded in 1992 for the express purpose of elevating organizations through people development. Rick has spoken in all 50 states, presenting convention keynotes, training staff and management personnel, and consulting companies through times of change. He has often been ranked the number one speaker at conventions. Companies frequently invite him back over and over to work with their employees.

Join us for an opportunity to connect with other like-minded professionals (school social workers, school counselors, etc.) to discuss relevant topics to our day-to-day work.

This opportunity is being provided at no cost to participants through grant funding received from the Minnesota Department of Health.

Stay tuned for details regarding the agenda.

...

Stay tuned for details regarding the agenda.

Stay tuned for details regarding the agenda.

Stay tuned for details regarding the agenda.

Stay tuned for details regarding the agenda.